General Terms and Conditions and Customer Information

1 Provider

1.1 These General Terms and Conditions apply to all contracts concluded by you as a customer via our Boy-Katzennetze webshop.

1.2 Boy-Katzennetze is operated by:

HF Boy Handelsgesellschaft mbH, represented by its managing director, Mr. Henry Boy

Herlingsburg 16

22391 Hamburg

Phone: +49 (40) 226 129 76

Email: info@boy-katzennetze.de

Internet: https://www.boy-katzennetze.de/en

Commercial Register: Amtsgericht Hamburg HRB 79867

VAT Identification Number according to § 27 a Umsatzsteuergesetz: DE118664715 (Germany) and ATU73130603 (Austria)

 

2 Customer Base and Scope of Application

2.1 Only consumers may be customers of our webshop.

2.2 A consumer, also for the purpose of these General Terms and Conditions, is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor independent professional activities; cf. § 13 BGB.

2.3 An entrepreneur, also for the purpose of these General Terms and Conditions, is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity; cf. § 14 BGB.

2.4 We hereby object to the inclusion of the customer's own terms and conditions, unless otherwise agreed.

2.5 We only ship goods within the following delivery areas: Germany, EU member states, and associated states.

 

3 Right of Withdrawal

Consumers generally have a right of withdrawal. Further information on the right of withdrawal can be found in our cancellation policy.

 

4 Essential Characteristics of the Goods or Services

The essential characteristics of the goods or services result from our respective product description.

 

5 Prices and Shipping Costs

5.1 Unless otherwise stated, the prices we quote include the statutory German VAT and other price components. Depending on the delivery address, the VAT and consequently the final amount at checkout may vary.

5.2 If additional delivery and shipping costs apply, these will be specified separately on the respective offer pages.

 

6 Conclusion of Contract

6.1 We generally process orders by email and with the aid of automated procedures. You must ensure that the email address you provide for order processing is valid, so that emails sent by us can be received at this address. When using spam filters, you must ensure that all emails sent by us or by third parties commissioned with order processing can be delivered.

6.2 For the conclusion of the contract, German is available to you as the contract language in our webshop.

6.3 The product presentations in our webshop do not yet constitute a binding offer. The product presentations serve for you to submit a binding purchase offer.

6.4 You can submit your offer declaration online using the shopping cart system integrated into the webshop.

6.5 During the ordering process using the shopping cart system, you can view the contents of the shopping cart at any time. You can remove products from the shopping cart at any time. The usual browser, mouse, and keyboard functions and commands are available for correcting input errors.

6.6 Before sending your order via the shopping cart system, you will be asked again to review the information, declare your acceptance of these General Terms and Conditions, and correct any input errors. By clicking the "Order with obligation to pay" button and thereby submitting your order to us, you make a binding offer to purchase the selected product.

6.7 We will immediately send you an email confirmation of receipt of your offer.

6.8 The period for accepting your offer is one hour from receipt of the order. We can accept your offer by

• sending you a written order confirmation or an order confirmation in text form by email or fax, in which case the receipt of the order confirmation by you is decisive,
• delivering the ordered goods, in which case the receipt of the goods by you is decisive,
• requesting payment from you,
• the payment transaction being carried out by our payment service provider or the payment service provider you selected in our shop.

If several of the aforementioned alternatives exist, the contract is concluded at the time when one of the aforementioned alternatives occurs first. If we do not accept your offer within the aforementioned period, this shall be deemed a rejection of the offer, with the consequence that you are no longer bound by your declaration of intent.

6.9 We store the contract on our internal systems. If you have a personal customer account, you can view the orders placed since the account was opened. In other cases, the order data is no longer accessible via the Internet for security reasons after the order has been completed.

 

7 Delivery and Shipping Conditions

7.1 For prefabricated goods, unless otherwise stated in the offer, the delivery time is

• if advance payment is agreed, three to seven working days from the working day following receipt of payment;
• otherwise, three to seven working days from receipt of the order on the working day following the conclusion of the contract,

and for non-prefabricated goods that are custom-made according to the order, a maximum of six weeks accordingly.

7.2 Unless expressly agreed otherwise, we determine the appropriate shipping method and the transport company at our discretion.

7.3 The delivery of goods takes place to the delivery address you have provided. For goods transported by freight forwarder, delivery is "curbside", i.e. to the public curb closest to the delivery address, unless our item description indicates otherwise or nothing else has been agreed.

7.4 If delivery to the delivery address you have provided is not possible and the transport company therefore returns the dispatched goods to us, you shall bear the costs for the unsuccessful shipment. This does not apply if you effectively exercise your right of withdrawal, if you are not responsible for the circumstance that led to the impossibility of delivery, or if you were temporarily prevented from accepting the offered service, unless we notified you of the service a reasonable time in advance.

7.5 The risk of accidental loss and accidental deterioration of the sold goods passes to you or a person authorized to receive them upon handover. If you act as an entrepreneur, the risk of accidental loss and accidental deterioration for a mail-order purchase passes with the delivery of the goods to an appropriate transport person at our business premises.

7.6 We reserve the right to withdraw from the contract in the event of incorrect or incomplete self-delivery. This only applies if we are not responsible for the non-delivery and we have concluded a concrete hedging transaction with the supplier with due diligence. We will make all reasonable efforts to procure the goods. We will inform you immediately and refund the consideration immediately if the goods are not or only partially available.

7.7 Self-collection at our company headquarters is not possible.

 

8 Payment Terms

8.1 We list the payment options available in detail in the webshop.

8.2 If advance payment is agreed, payment is due immediately after conclusion of the contract.

8.3 If you choose "PayPal" as your payment method, payment processing will be handled by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal User Agreement, available at the following link: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full

8.4 You can pay for your order with us via PayPal in the following ways:

Purchase processing via PayPal, PayPal Express

During the ordering process, you will be redirected to the PayPal website. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your access data, and confirm the payment instruction to us. After placing your order in the shop, PayPal will be requested to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately thereafter. Further information will be provided during the ordering process.

Purchase processing via PayPal PLUS

As part of the PayPal PLUS payment service, we offer you various payment options as PayPal-PLUS payment methods. You will be redirected to the PayPal website. There you can enter your payment data and confirm the use of your data by PayPal and the payment instruction to PayPal.

PayPal-PLUS payment method "PayPal Services":

To pay the invoice amount, you must be registered with PayPal or register first and authenticate yourself with your access data. The payment transaction will be carried out automatically by PayPal immediately after confirmation of the payment instruction. Further information will be provided during the ordering process.

PayPal-PLUS payment method "Direct Debit":

To pay the invoice amount, you do not need to be registered with PayPal. By confirming the payment instruction, you grant PayPal a direct debit mandate. PayPal will inform you about the date of the debit (so-called pre-notification). By submitting the direct debit mandate immediately after confirming the payment instruction, PayPal requests its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited. Further information will be provided during the ordering process.

 

9 Retention of Title

9.1 In relation to consumers, we reserve ownership of the delivered goods until full payment of the purchase price.

9.2 In relation to entrepreneurs, we reserve ownership of the delivered goods until full settlement of all claims arising from an ongoing business relationship.

9.3 If you act as an entrepreneur, you are entitled to resell the reserved goods in the ordinary course of business. You assign all claims arising from this against third parties to us in advance in the amount of the respective invoice value including VAT. This assignment applies regardless of whether you resell the reserved goods without or after processing. You remain authorized to collect the claim even after the assignment. Our right to collect the claim ourselves remains unaffected. We will not collect the claim as long as you meet your payment obligations to us, you are not in default of payment, and no application for the opening of insolvency proceedings has been filed.

 

10 Warranty for Defects

10.1 Unless expressly agreed otherwise below, the statutory provisions apply.

10.2 The following limitations and reductions in deadlines do not apply to claims for damages caused by us, our legal representatives, or our vicarious agents

• in case of injury to life, body or health,
• in case of intentional or grossly negligent breach of duty and malice,
• in case of breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner regularly relies (cardinal obligations),
• within the scope of a guarantee promise, if agreed,
• insofar as the scope of application of the Product Liability Act is open.

10.3 When consumers purchase used goods: If the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.

10.4 For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The sale of used goods takes place under exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.

10.5 In relation to entrepreneurs, only our own statements and the manufacturer's product descriptions included in the contract are considered an agreement on the quality of the goods. We assume no liability for public statements by the manufacturer or other advertising claims.

10.6 If the delivered item is defective, entrepreneurs are initially granted warranty at our discretion either by remedying the defect (repair) or by delivering a defect-free item (replacement delivery).

 

11 Liability

11.1 We are liable without limitation on any legal grounds

• for damages resulting from intentional or negligent injury to life, body or health;
• in case of intent and gross negligence;
• on the basis of a guarantee promise, unless other regulations have been made in this regard;
• on the basis of mandatory liability, such as under the Product Liability Act.

11.2 In other respects, we are only liable in the event of a breach of an essential contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely, but limited in amount to the foreseeable damages typical for the contract at the time of conclusion of the contract.

11.3 Otherwise, our liability is excluded.

The above liability regulations also apply with regard to the liability of our vicarious agents and legal representatives.

 

12 Applicable Law and Jurisdiction

12.1 The law of the Federal Republic of Germany shall apply to all legal relations between the parties, to the exclusion of the laws on the international sale of movable goods. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.

12.2 The place of jurisdiction is our company headquarters, insofar as you are a merchant within the meaning of Section 1 (1) of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law with its registered office in the territory of the Federal Republic of Germany. If you have your registered office outside the territory of the Federal Republic of Germany, our company headquarters is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to your professional or commercial activity. In the aforementioned cases, we are entitled to choose to take legal action at the court responsible for your registered office.

 

13 Information on Codes of Conduct

We have not submitted to any code of conduct.

 

14 Information on Dispute Resolution

14.1 The EU Commission provides an internet platform for online dispute resolution ("ODR platform"). The ODR platform is intended to serve as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. The ODR platform can be reached by consumers and traders at the following link: https://ec.europa.eu/consumers/odr

14.2 We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Status: 2026-06-29