General Terms and Conditions and Customer Information

1 Provider

1.1 These General Terms and Conditions apply to all contracts concluded by you as a customer via our Boy-Katzennetze webshop.

1.2 Boy-Katzennetze is operated by:

Address:	HF Boy Handelsgesellschaft mbH Herlingsburg 16 22391 Hamburg (Not for returns)
Phone:	+49-40-226 129 76
Email:	info@boy-katzennetze.de
Authorized representative (Managing Director):	Henry Boy
Register Court:	Amtsgericht Hamburg
Register Number:	HRB 79867
Tax Number:	50/731/00730
VAT Identification Number for Germany (pursuant to § 27a of the German VAT Act):	DE118664715
VAT Identification Number for Austria (pursuant to Art. 28 of the Austrian VAT Act):	ATU73130603

Bank Details

Account Holder:	HF Boy Handelsges. mbH
Bank:	Hamburger Sparkasse
IBAN:	DE05 2005 0550 1354 1239 19
BIC/SWIFT:	HASPDEHHXXX

 

2 Customer Base and Scope of Application

2.1 Only consumers may be customers of our webshop.

2.2 A consumer, also for the purpose of these General Terms and Conditions, is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor independent professional activities; cf. § 13 BGB.

2.3 An entrepreneur, also for the purpose of these General Terms and Conditions, is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity; cf. § 14 BGB.

2.4 We hereby object to the inclusion of the customer's own terms and conditions, unless otherwise agreed.

2.5 We only ship goods within the following delivery areas: Germany, EU member states, and associated states.

 

3 Right of Withdrawal

Consumers generally have a right of withdrawal. Further information on the right of withdrawal can be found in our cancellation policy.

 

4 Essential Characteristics of the Goods or Services

The essential characteristics of the goods or services result from our respective product description.

 

5 Prices and Shipping Costs

5.1 Unless otherwise stated, the prices we quote include the statutory German VAT and other price components. Depending on the delivery address, the VAT and consequently the final amount at checkout may vary.

5.2 If additional delivery and shipping costs apply, these will be specified separately on the respective offer pages.

 

6 Conclusion of Contract

6.1 We generally process orders by email and with the aid of automated procedures. You must ensure that the email address you provide for order processing is valid, so that emails sent by us can be received at this address. When using spam filters, you must ensure that all emails sent by us or by third parties commissioned with order processing can be delivered.

6.2 For the conclusion of the contract, German is available to you as the contract language in our webshop.

6.3 The product presentations in our webshop do not yet constitute a binding offer. The product presentations serve for you to submit a binding purchase offer.

6.4 You can submit your offer declaration online using the shopping cart system integrated into the webshop.

6.5 During the ordering process using the shopping cart system, you can view the contents of the shopping cart at any time. You can remove products from the shopping cart at any time. The usual browser, mouse, and keyboard functions and commands are available for correcting input errors.

6.6 Before sending your order via the shopping cart system, you will be asked again to review the information, declare your acceptance of these General Terms and Conditions, and correct any input errors. By clicking the "Order with obligation to pay" button and thereby submitting your order to us, you make a binding offer to purchase the selected product.

6.7 We will immediately send you an email confirmation of receipt of your offer.

6.8 The period for accepting your offer is one hour from receipt of the order. We can accept your offer by

• sending you a written order confirmation or an order confirmation in text form by email or fax, in which case the receipt of the order confirmation by you is decisive,
• delivering the ordered goods, in which case the receipt of the goods by you is decisive,
• requesting payment from you,
• the payment transaction being carried out by our payment service provider or the payment service provider you selected in our shop.

If several of the aforementioned alternatives exist, the contract is concluded at the time when one of the aforementioned alternatives occurs first. If we do not accept your offer within the aforementioned period, this shall be deemed a rejection of the offer, with the consequence that you are no longer bound by your declaration of intent.

6.9 We store the contract on our internal systems. If you have a personal customer account, you can view the orders placed since the account was opened. In other cases, the order data is no longer accessible via the Internet for security reasons after the order has been completed.

 

7 Delivery and Shipping Conditions

7.1 For prefabricated goods, unless otherwise stated in the offer, the delivery time is

• if advance payment is agreed, three to seven working days from the working day following receipt of payment;
• otherwise, three to seven working days from receipt of the order on the working day following the conclusion of the contract,

and for non-prefabricated goods that are custom-made according to the order, a maximum of six weeks accordingly.

7.2 Unless expressly agreed otherwise, we determine the appropriate shipping method and the transport company at our discretion.

7.3 The delivery of goods takes place to the delivery address you have provided. For goods transported by freight forwarder, delivery is "curbside", i.e. to the public curb closest to the delivery address, unless our item description indicates otherwise or nothing else has been agreed.

7.4 If delivery to the delivery address you have provided is not possible and the transport company therefore returns the dispatched goods to us, you shall bear the costs for the unsuccessful shipment. This does not apply if you effectively exercise your right of withdrawal, if you are not responsible for the circumstance that led to the impossibility of delivery, or if you were temporarily prevented from accepting the offered service, unless we notified you of the service a reasonable time in advance.

7.5 The risk of accidental loss and accidental deterioration of the sold goods passes to you or a person authorized to receive them upon handover. If you act as an entrepreneur, the risk of accidental loss and accidental deterioration for a mail-order purchase passes with the delivery of the goods to an appropriate transport person at our business premises.

7.6 We reserve the right to withdraw from the contract in the event of incorrect or incomplete self-delivery. This only applies if we are not responsible for the non-delivery and we have concluded a concrete hedging transaction with the supplier with due diligence. We will make all reasonable efforts to procure the goods. We will inform you immediately and refund the consideration immediately if the goods are not or only partially available.

7.7 Self-collection at our company headquarters is not possible.

 

8 Payment Terms

8.1 We list the payment options available in detail in the webshop.

8.2 If advance payment is agreed, payment is due immediately after conclusion of the contract.

8.3 If you choose "PayPal" as your payment method, payment processing will be handled by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal User Agreement, available at the following link: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full

8.4 You can pay for your order with us via PayPal in the following ways:

Purchase processing via PayPal, PayPal Express

During the ordering process, you will be redirected to the PayPal website. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your access data, and confirm the payment instruction to us. After placing your order in the shop, PayPal will be requested to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately thereafter. Further information will be provided during the ordering process.

Purchase processing via PayPal PLUS

As part of the PayPal PLUS payment service, we offer you various payment options as PayPal-PLUS payment methods. You will be redirected to the PayPal website. There you can enter your payment data and confirm the use of your data by PayPal and the payment instruction to PayPal.

PayPal-PLUS payment method "PayPal Services":

To pay the invoice amount, you must be registered with PayPal or register first and authenticate yourself with your access data. The payment transaction will be carried out automatically by PayPal immediately after confirmation of the payment instruction. Further information will be provided during the ordering process.

PayPal-PLUS payment method "Direct Debit":

To pay the invoice amount, you do not need to be registered with PayPal. By confirming the payment instruction, you grant PayPal a direct debit mandate. PayPal will inform you about the date of the debit (so-called pre-notification). By submitting the direct debit mandate immediately after confirming the payment instruction, PayPal requests its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited. Further information will be provided during the ordering process.

 

9 Retention of Title

9.1 In relation to consumers, we reserve ownership of the delivered goods until full payment of the purchase price.

9.2 In relation to entrepreneurs, we reserve ownership of the delivered goods until full settlement of all claims arising from an ongoing business relationship.

9.3 If you act as an entrepreneur, you are entitled to resell the reserved goods in the ordinary course of business. You assign all claims arising from this against third parties to us in advance in the amount of the respective invoice value including VAT. This assignment applies regardless of whether you resell the reserved goods without or after processing. You remain authorized to collect the claim even after the assignment. Our right to collect the claim ourselves remains unaffected. We will not collect the claim as long as you meet your payment obligations to us, you are not in default of payment, and no application for the opening of insolvency proceedings has been filed.

 

10 Rights to Reviews, Texts and Photos

10.1 As part of a product review – including via our review platform Judge.me – customers may submit texts, photos and videos relating to the products they have purchased (hereinafter "Content"). Copyright in this Content always remains with you as the creator; the copyright itself is not transferred and cannot be transferred under German law (Section 29 of the German Copyright Act, UrhG).

10.2 By submitting Content, you grant HF Boy Handelsgesellschaft mbH a simple (non-exclusive), spatially and temporally unlimited, royalty-free right of use to use this Content – in whole or in part, including edited, cropped, or watermarked/branded versions – for the following purposes:

• Display on our website www.boy-katzennetze.de, including product pages and customer reviews,
• Use in our own marketing materials (e.g. newsletters, catalogs, print advertising),
• Publication and further distribution on social media and content platforms, in particular Pinterest, Instagram, Facebook, TikTok and comparable services, including paid advertisements ("ads") on these platforms,
• Reproduction, making available to the public, and public communication for the purposes listed above.

10.3 By accepting these General Terms and Conditions as part of your order (see Section 6.6), you waive, in favor of HF Boy Handelsgesellschaft mbH, your right to be named as the author under Section 13 of the German Copyright Act (UrhG) in connection with the use of Content under Section 10.2 that you submit as part of a product review. Regardless of this waiver, we endeavor to credit your username or initials (e.g. when publishing on Pinterest or Instagram) where this is reasonably feasible and desired by you.

10.4 The use described in Section 10.2 applies exclusively to Content showing our products in use (e.g. cat protection nets, mounting accessories) and that contains no recognizable persons and no personal data of third parties (in particular no legible vehicle license plates, no house numbers combined with name plates, or comparable identifying features). Should Content submitted by you, contrary to this intended purpose, nevertheless show a recognizable person or personal data of third parties, we are entitled to crop, obscure (e.g. by pixelation), or fully exclude the relevant Content from use under Section 10.2 prior to publication. Publication of such Content in unaltered form will only take place following the prior, separate consent of the person(s) depicted, in accordance with Sections 22, 23 of the German Act on Copyright in Works of Fine Art (KUG) and Article 6(1)(a) GDPR.

10.5 You warrant that the submitted Content was created by you personally or that you hold the necessary rights to it, that the submitted Content does not show recognizable persons or other personal data of third parties within the meaning of Section 10.4, and that the submitted Content does not infringe any third-party rights (in particular copyright, personality rights, trademark rights, or data protection rights). You indemnify us against any third-party claims asserted against us due to an infringement of such rights caused by the Content you submitted, including the costs of reasonable legal defense. This does not apply insofar as you are not responsible for the infringement.

10.6 You may revoke the right of use granted under Section 10.2 at any time with effect for the future, e.g. by email to info@boy-katzennetze.de or via the corresponding function in your review profile. Upon receipt of the revocation, we will remove the affected Content from our website within a reasonable period and, to the extent technically and organizationally feasible, from our social media profiles. This does not affect Content already published in printed materials or paid advertisements already running, insofar as removal or discontinuation would involve disproportionate effort.

10.7 Further information on the processing of your data in connection with reviews and submitted photos, including the role of our review service provider Judge.me as a data processor, can be found in our privacy policy.

 

11 Warranty for Defects

11.1 Unless expressly agreed otherwise below, the statutory provisions shall apply.

11.2 The following limitations and reductions of time limits do not apply to claims for damages caused by us, our legal representatives, or our vicarious agents

• in case of injury to life, body, or health,
• in case of intentional or grossly negligent breach of duty as well as fraudulent intent,
• in case of breach of material contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on whose observance the contracting partner may generally rely (cardinal obligations),
• within the scope of a guarantee promise, insofar as agreed,
• insofar as the scope of application of the Product Liability Act is opened.

11.3 When consumers purchase used goods, the following applies: if the defect occurs after the expiry of one year from delivery of the goods, claims for defects are excluded. Defects occurring within one year of delivery of the goods may be asserted within the statutory limitation period of two years from delivery of the goods.

11.4 For entrepreneurs, the limitation period for claims for defects on newly manufactured goods is one year from the transfer of risk. The sale of used goods is made with the exclusion of any warranty. The statutory limitation periods for the right of recourse under § 445a of the German Civil Code (BGB) remain unaffected.

11.5 Vis-à-vis entrepreneurs, only our own statements and the manufacturer's product descriptions that have been incorporated into the contract shall be deemed an agreement on the quality of the goods. We assume no liability for public statements made by the manufacturer or other advertising statements.

11.6 If the delivered item is defective, we shall, at our discretion, first provide a remedy vis-à-vis entrepreneurs either by rectifying the defect (repair) or by delivering a defect-free item (replacement delivery).

11.7 We provide exclusively the statutory liability for defects (warranty). We do not offer any voluntary manufacturer's guarantee or seller's guarantee beyond the statutory warranty.

 

12 Liability

12.1 We are liable without limitation on any legal grounds

• for damages resulting from intentional or negligent injury to life, body, or health;
• in case of intent and gross negligence;
• on the basis of a guarantee promise, insofar as no other provision has been made in this regard;
• on the basis of mandatory liability, such as under the Product Liability Act.

12.2 Otherwise, we are only liable for the breach of a material contractual obligation, the fulfillment of which is essential for the proper performance of the contract and on whose observance the contracting partner may generally rely, however limited in amount to the damages foreseeable and typical for the contract at the time the contract was concluded.

12.3 In all other respects, our liability is excluded.

The above liability provisions also apply with regard to the liability of our vicarious agents and legal representatives.

 

13 Applicable Law and Jurisdiction

13.1 The law of the Federal Republic of Germany shall apply to all legal relations between the parties, to the exclusion of the laws on the international sale of movable goods. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.

13.2 The place of jurisdiction is our company headquarters, insofar as you are a merchant within the meaning of Section 1 (1) of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law with its registered office in the territory of the Federal Republic of Germany. If you have your registered office outside the territory of the Federal Republic of Germany, our company headquarters is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to your professional or commercial activity. In the aforementioned cases, we are entitled to choose to take legal action at the court responsible for your registered office.

 

14 Information on Codes of Conduct

We have not submitted to any code of conduct.

 

15 Information on Dispute Resolution

15.1 The EU Commission provides an internet platform for online dispute resolution ("ODR platform"). The ODR platform is intended to serve as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. The ODR platform can be reached by consumers and traders at the following link: https://ec.europa.eu/consumers/odr

15.2 We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Status: 2026-08-04